Frequently Asked Questions
Everything you need to know about your KAVU gear and orders.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also track your shipment by logging into your account on our website.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I care for my KAVU Rope Bag?
To keep your bag in top shape, we recommend spot cleaning with cold water and mild detergent. Do not bleach or put it in the dryer; air drying is best.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout.
Are your products covered by a warranty?
KAVU products are warranted against manufacturing defects in materials and workmanship for the reasonable lifetime of the product.